Today, with so many hotels for travelers to choose from, the guest experience is no longer about a good night's sleep, but about the buyer's journey with your brand. Simon Sinek said it best: "People don't buy what you do, they buy why you do it." This statement especially applies to the hospitality industry due to its highly competitive environment. You need to create a remarkable experience for guests, and promotional products for hotels play an integral part in your brand awareness.
In fact, guests love promotional products so much that they do a fair share of your brand advertising themselves! New guests will look for promotional items to take with them to remember their experience. Returning guests like consistency; they will often look for the same favors in the room, like chocolates or a promotional bottle of lotion with your logo. Many hotels encourage guests to take items from their room, according to View From the Wing
Here are products that our hotel clients use to enhance guest experience.
Guest Services; Green Promotional Products
We've all seen the little signs in hotel rooms offering the option for guests to reuse towels, rather than wasting gallons of water washing towels that have only been used once. Taking action like this proves to your guests that you are committed to the environment. Another great way to show that you are dedicated to the environment is by using eco-friendly promotional products. For example, I've seen hotels use the promotional Panda Pen to be environmentally friendly.
The barrel of this pen is completely made of bamboo, making this product mostly biodegradable. Your logo and hotel will achieve a natural feel with use of eco-friendly objects.
Promotional umbrellas can be used to create a phenomenal guest experience. Stowe Mountatin Resort, one of our hotel clients, makes sure to have their concierge provide umbrellas to guests who need to go out in the rain. Guests will most likely return the umbrellas after they're finished using them, but if not, these products will provide brand exposure wherever your past guests use them. It's a win-win situation!
The promotional Vented Urban Brolly Umbrella is perfect for being handed out on rainy days because it's cheap enough to be replaced should a customer keep it. Stowe Mountain Resort printed their logo on this stylish umbrella in gold on a nice burgundy background. Create a unique brand experience with this useful item.
Spa & Wellness Services; Lotions and Gift Sets
Another opportunity for promotional items in hotels is with spa themed lotions and gift sets. These products will make your guest experience stand out from the rest. Sure, guests can get spa treatments at just about any hotel, but when a spa treatment is accompanied by lotions and other spa products that are logoed, it makes the experience all the more unique and personal.
I chose this custom product pack to represent spa promotional products for hotels because it will allow for repeated brand exposure. Guests will take home the custom Naturally You Spa Kit to use again and again.
House Keeping; Laundry Bags
Keep up brand consistency with household items like laundry bags for housekeeping services. Guests will be exposed to brand imaging throughout their stay; even something as simple as a logoed Poly Draw Bag will make for a well-rounded experience. Guests will realize your dedication to making their experience a true representation of your specific brand.
Room Items; Notepads
Keeping a branded notepad in individual rooms will be convenient for guests as well as promoting maximum brand exposure. Travelers will need notepads to jot down things like phone numbers, restaurant names, and directions. Our hotel clients often order smaller note pads like the custom Scratch pad. These small items don't take up too much desk space in rooms and are useful for customers.