Sales Support Specialist

Position overview:

In this role, you will provide sales support for assigned Account Executives to help them grow sales within their book of business as well as work with new leads and prospects. The Account Executive will give structured guidance so you can provide a high level of customer service and accuracy to customers throughout the life cycle of an order from quoting to project closing.

You will learn how to source promotional products, process new orders, provide clients with products and order information over email, phone, and chat to complete the order process, ensuring clients' products are delivered on time.

This is what your day looks like. You:

• Work with assigned Account Executives sourcing promotional products.
• Build client presentations, sales orders, and purchase orders.
• Provide clients with product and order information via email and phone.
• Handle customer service requests from new sales leads and clients.
• Follow-up with new and existing clients.
• Manage artwork and virtual sample requests through suppliers and internal creative staff.
• Communicate with the production team to ensure client orders are delivered on time.
• Manage multiple projects simultaneously with tight deadlines.

Requirements:

• Bachelor's degree or prior sales or customer service experience.
• Amazing communication skills, outstanding writing skills, and superb listening skills.
• Strong organizational skills and attention to detail.
• Have an innate, curious drive to solve problems.
• Demonstrated the ability to thrive in a fast-paced work environment with shifting priorities.
• A fast learner, self-starter, a can-doer, a go-getter.
• Self-motivated, process-driven, ready to take action, use good judgment, and willingness to help others.
• Have demonstrated proficiency in web-based applications.
• Excited about promotional products and brand activation.
• Motivated to grow as a person and professional.
• Have a positive attitude in all they do.

What’s in it for you?

• A competitive salary and comprehensive benefits package
• 401k Plan with 3% Employer Safe Harbor Contribution
• Participation in the Annual Profit Share Bonus
• Open ears for innovations and ideas
• Opportunity to advance in your career.
• A personal development plan created to help you (and us) grow
• Work alongside recognized leaders who are passionate to help you learn, grow, and succeed.