Account Manager

Position overview:

This is a Burlington VT based position

The Account Manager serves as the primary contact for the client during the sales process. Responsible for supporting and managing a diverse range of existing house-accounts and expanding our existing customer base. Accountable for managing and nurturing Inbound leads into new customers primarily through online chat.

Responsible for producing pricing information, quotes, and creative, high-quality presentations resulting in client purchases and strengthens client relationships. Works in tandem with the creative and production teams to ensure client satisfaction and on-time delivery of products.

In this role you will:

• Responsible for managing current accounts and increasing sales volume by reactivating previous customers and follow up on inbound leads.
• Responsible for sourcing products, quotes, and presentations resulting in client purchases.
• Work in tandem with the creative and production teams to ensure client satisfaction and on-time delivery of products.
• Achieve sales goals and margin objectives as outlined in the sales plan.
• Grow sales within assigned accounts.
• Actively market to your assigned accounts.
• Manage online chat conversations with active leads.
• Provide product solutions and up-sell opportunities to increase customer revenue
• Contribute to group problem-solving and strategy meetings with the account team.
• Work with Sales Manager to develop sales strategies.
• Contribute to the onboarding and training of support personnel as required.

Essential Qualities

• Organized and goal-oriented
• Details are in your DNA
• A natural problem solver
• Is a trained listener
• An amazing communicator
• Embraces social media and “gets it"
• Understands what makes people tick
• Motivated to grow as a person and professional.
• A positive attitude in all they do.

A good candidate will have:

• Bachelor’s Degree required
• Minimum 2-5 years of experience with business-to-business inside sales, preferably within the promotional products industry
• Amazing communication skills, outstanding writing skills, and superb listening skills.
• Demonstrated selling skills and achievement of sales goals
• Self-starter and results-oriented
• Excellent presentation skills
• Strong relationship building skills 
• Expert organization skills and attention to detail.
• An innate, curious drive to solve problems.
• Tenacious ability to hit deadlines and meet commitments.
• Proficiency in web-based applications.
• The ability to research products and translate them into client presentations and orders.
• Excitement about promotional products and brand activation.
• A fast learner, self-starter, a can-doer, a go-getter.
• Self-motivated, process-driven, ready to take action, use good judgment, and willingness to help others.
• Knowledgeable of Advertising Specialties/Branded Merchandise/Promotional Products

What’s in it for you?

• Get in on the ground floor of a rapidly expanding marketing agency.
• Learn through hands-on training, education, and experience.
• Work alongside recognized leaders who are passionate to help you learn, grow, and succeed.
• Gain the experience required to be a successful Account Manager.
• Grow your career professionally and financially, and love what you do.
• Join a remarkable culture of inspiring and motivated marketing professionals.
• Help activate some of the world’s most recognized brands.